FAQ | Diverland Maldives

Frequently asked questions about the new website

Vouchers already purchased

Anyone who has already purchased vouchers can redeem them as usual.

Even the 2:1 voucher you've already purchased will still be accepted. Despite the increased VAT, there will be no additional costs.

Registration

To activate your account, click on "Log in" in the header.

Then click on “New here? Register”

Sign up with your email address and enter a password of your choice. You will receive a code at your email address, which you must then enter. After that, you are registered.

Most of our guests should already be registered on the new website. The system connects users based on their name and email address.

After that, you can enter your name and address under the menu item “Account settings”, if they are not already displayed.

Under “Rewards” you can view your loyalty points already collected.

You will receive 10 loyalty points for registering.

If you have visited us in recent years, you should have more points.

The points and the new loyalty points are valid for three years and expire automatically.

If you are not yet seeing any points displayed, please send us an email to: Customer.service@diverland.com.

We will review this and add the points if necessary.

This usually happens within 48 hours. We appreciate your understanding.

Inquiries

If you write to us, you will usually receive a reply within two days.
The system sends a message confirming that we have received the email.
If you haven't received a reply from us, the email is probably in your spam folder.
If you haven't received an email, and it's not in your spam folder either, please contact us again. We will then try to contact you via a different email address.
Please don't wait too long and write to us if you haven't received a reply.

Thank you for your understanding.

Vouchers already purchased

You can still redeem all previously purchased but not yet redeemed diving packages as usual.
Even if there are any changes to the diving packages, your benefits will remain unchanged.
You will receive the booked service as described by us.

The loyalty program

With the updated Diverland loyalty program, we now offer you even more benefits and simplify the process.

What remains the same

When you register on our website you will receive 10 loyalty points.
For every dollar spent, you earn one loyalty point.
The points expire automatically after three years.

What has changed

The prices in our online shop are cheaper than in-store.
Loyalty points can only be collected in the online shop and can only be redeemed there when making a purchase.
There are no more discounts on site.

Your benefits in the new program

From 10 loyalty points you become a Basic Member and receive a 2% discount on our diving packages.
Once you have 500 loyalty points, you become a Pearl Member and receive a 5% discount.
Once you have 1000 loyalty points, you become a Silver Member and receive a 10% discount.
From 1500 loyalty points you become a Gold Member – you get 15% discount.
Once you have 3,000 loyalty points, you become a Platinum Member and benefit from a 40% discount.

Redeem loyalty points

Once you have your dive packages in your shopping cart, proceed through the order process step by step until you reach the "Complete Order" page. There you can select your payment method.

You can pay directly with PayPal or by credit card. These options may not appear until you confirm free shipping (Windows users).

On the right you can redeem vouchers or apply the loyalty rewards you have collected.

Click the "Use Reward" button to apply the discount. The reduced price will then be displayed.

If everything is correct, you can complete the order by paying.

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